Manager as Mediator presented by Principle Driven Consulting

Conflict Resolution for Leaders:

The Manager-as-Mediator Seminar

Other

Services

Overview

"In the life cycle of every conflict, there is a point when it's large enough to be recognized, but small enough to be resolved."

Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

Delivered by Principle Driven Consulting, the Manager-as-Mediator Seminar is a core element in the MTI Training System. This seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Thousands of people have learned this practical tool for the prevention and early resolution of workplace conflict — read some comments by past participants.

Learning Objectives

Determine WHEN problems can best be solved by Managerial Mediation

Prepare the best CONTEXT for a mediation meeting

Perform the three PRIMARY TASKS of the manager-as-mediator

Negotiate agreements to PREVENT RECURRENCE

Topic Outline

The manager-as-mediator — a better way to handle communication problems and personality clashes

Consequences of conflict — measuring the dollar cost of conflict in your organization

Types of conflict — boss-employee, employee-boss, and employee-employee

When managerial mediation works — and when it won't

Preliminary meetings with employees — the surprising purpose of "getting the facts"

Managing the context — mostly common sense, but vitally important and often overlooked

The three tasks of the manager-as-mediator — made simple and practical

Contracting for agreement — making deals that stick

Video demonstration — how to mediate as a manager or team leader

Practice by learners — constructive, guided feedback to build practical skills

Seminar Modules

The topics above are addressed within modules that allow flexibility in scheduling and meeting client learning needs. Each module contains approximately four hours of instruction. Click each Module to view detailed seminar content.

Module 1: Necessary Knowledge -: Preparing to take effective action

Module 2: Successful Conflict Conversations*: Self-mediation, a core workplace competency

Module 3: Third-party Resolutions: Managerial Mediation, a core leadership competency

* Module 2 is optional in the Manager-as-Mediator Seminar. Successful Conflict Conversations is the primary content of the Self-as-Mediator Seminar, the course for all staff, including managers.

Who should attend

The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, human resource staff, teachers, parents — in short, for anyone who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

Customized applications

"The Manager-as-Mediator Seminar" is the trade title of this highly flexible, customizable training module. Typically, more descriptive titles are given to in-house and sponsored presentations of the seminars. Some examples are:

	Managing Workplace Conflict
	Managing Conflict on Teams
	Helping Employees Work Together
	Conflict Management Skills for Members of Self-managing Teams
	A Managerial Tool for Preventing Workplace Violence
	Leadership Tools for Smart Leaders
	Managing the Human Consequences of Downsizing
	. . . and many others

Seminar materials

Every seminar participant receives:

	The primary sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (third edition) by Daniel Dana. Click on title or icon to the right for table of contents, book description, and reviewer comments.
	Workbook: A multi-volume step-by-step individualized guide for using new skills on the job
	Secondary sourcebook (optional): Conflict Resolution: Mediation Tools for Everyday Worklife (McGraw-Hill, 2001) by Daniel Dana.
	Wallet card job aid: Handy guide that summarizes Managerial Mediation for immediate use
	The Dana Benchmarking Instruments: Unrestricted personal access to these on-line tools for organizational assessment: The Dana Measure of Financial Cost of Conflict The Dana Survey of Conflict Management Strategies

Continuing education approvals

	Society for Human Resource Management (SHRM): Approved for 7 credit hours toward PHR and SPHR recertification by the Human Resource Certification Institute (HRCI)
	Employee Assistance Professionals Association: 6.5 Professional Development Hours
	Sun Microsystems Corporate University: SunU course code SU1226
	Nursing Continuing Education: 9.0 contact hours, all states except Iowa and California See all CEU info

This information about the Self-As-Mediator Seminar^TM appears here with permission of Mediation Training Institute International.

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