Be a person among people, not the person among objects

Develop a Conflict Resolution Mindset

Don't be a Noyed

Stay CALM in Conflict

Address One Issue at a Time

Beware of Labels

Respond Rather Than React

Silence May Be a Reaction and Not a Response

Self-control Doesn’t Come Naturally

7 Ways to Improve Your Communication During a Conflict

The 5 Ds to Mediate Your Own Conflict

Remember The Three Things We All Have In Common

Stop, Observe, Listen and Deliver

Four Things Leaders Can Do To Reduce Team Conflicts

Five Things Smart Leaders Do To Lower The Barriers To Change

The Compassion Paradox

It is far better to have character than to be one

Learn to think “I’m responsible”

Create hope

Confront negative behaviors

Learn the art of timing

Keep a humble attitude

Sometimes, slow is fast and fast is slow

Seek Problems

Four Things Leaders Can Do To Reduce Team Conflicts

Hiring Tip -- Picking The Best Candidates

Ask yourself “What’s in it for WE?”

Hire the person not the resume

Develop a “we” focus and not a “me” focus

Without trust, your team will go bust

Respect the Person More Than the Position

Listen to the person before you solve the problem

Keep your cool and control your tongue

Agree on the problem before you tackle the solution

Work to see the other person's perspective

Ask better questions

Listen more, speak less

Speak their "language"

Stop, Observe, Listen and Deliver

The 5 Be's of Motivation

Choose to become an encourager

Follow the ABC's of correction - Affirm Before Correcting

Praise matters. Give 4 “atta-boys” for every 1 "gotcha.”

Always be open to learning

Commit yourself to personal growth

Goals are good. Dreams are better

Share what you know

Be consistent in word and deed

Replace Fear with FAITH

Seek Wise Counsel