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The Coach:
Conversations
on Leadership
An eBook by
Guy Harris

Click image for
sample copy










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Positive Principles Newsletter
February 2008

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Key Quotes:
“No one would talk
so much in society, if he only knew how often he misunderstands others.”
- Johann Wolfgang von
Goethe, 1749-1832, German playwright/poet
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This
month's tip –
Beware of Labels.
When dictators
come to power, they often use a well-planned strategy for ousting their
rivals. Part of this strategy helps them to justify the harsh tactics they
use against their political opponents. One part of the strategy gradually
strips away the human character of people that stand between the dictator
and total control of the country. By stripping away human characteristics,
dictators dehumanize their adversaries. When they dehumanize the people
they oppose, they begin the process of objectification – turning people
into objects. Once they paint a group of people as objects, they can do
virtually anything they want to the group because objects have no moral
standing.
Unfortunately, many of us also engage in a similar practice when we find
ourselves involved in an interpersonal conflict. We may not resort to
murder or physical violence as a result of our objectification of others,
and, still, we use the process to justify our actions and reactions. The
process often begins with the use of broad, categorical labels to define
people. These labels might even apply in a general, statistical sense to a
large population of people. However, when applied to small groups, or even
worse to individuals, the labels lose all connection to reality and they
become the tools that allow us to justify our own bad behaviors towards
others.
You have probably seen or experienced the objectification process
yourself. Sometimes it comes from blatant prejudice or ignorance. More
often though, it enters our thinking by accident because we are tired,
hungry, frustrated, or otherwise stressed. The process of objectification
usually begins with labeling a person. Labeling can take many forms, and
it often comes in the form of a “those people” statement. Here are just a
few examples:
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“Those Marketing
people just don’t understand what we have to do to meet this deadline!”
(You could substitute Sales, Production, or Research for Marketing in this
statement.)
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“The problem
with our government is those Democrats!” (You could substitute
Republicans, Independents, or Libertarians in this statement)
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“We could really
make some progress in this organization, if those older people wouldn’t
keep dragging their feet.”
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“The reason we
have so much conflict around here is that those younger people want to
change everything.”
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In and of themselves, these comments can seem almost innocuous – just
statements of exasperation or frustration. They can also reveal our
underlying view of other people as objects rather than as people. Once we
view others as objects, we can justify or rationalize a whole host of
behaviors that intensify or aggravate conflict rather than resolve it. For
example, when we view others as objects we can justify:
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Avoiding them
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Attacking their
character
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Gossiping about
them
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Seeking revenge
or retribution
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To ward off the unconscious objectification of others, monitor how you
refer to people for signs that you might be slipping into this thought
process. If you find yourself referring to people with some form of “those
people” statement, look for a way to rephrase the statement so that you
consciously acknowledge the other person’s humanity.
Here are some alternative ways to phrase the example statements above.
These statements are just suggestions. I do not propose that they are the
only, or even the best, way to rephrase the examples. Within the scope of
this article, we have not even begun to address the issue of the context
in which the statements are made. So, the specifics of the rephrasing
could change significantly depending on the situation. I only offer these
suggestions as a way to stimulate your creativity about different and
better ways to communicate the issues hidden in the “objectifying”
versions that many of us default to when the pressure hits.
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“We’ve got a
communication disconnect between us and the people in the Marketing
department."
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“The problem
with our government is the breakdown in respect and communication between
people who hold different perspectives.”
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“We could really
make some progress in this organization, if we could find a way to
communicate our vision of the future more clearly.”
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“The reason we
have so much conflict around here is that we have not listened to and
carefully considered the concerns of everyone in the organization.”
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So for now, I
encourage you to remember this month's tip . . .
Beware of Labels.
Have a great day,
Guy Harris
The Recovering Engineer
Related Articles:
March 2005 – Decide to be a person among
people, not the person among objects.
November 2005 – Work to see the other person’s
perspective.
December 2005 – Learn to think “I’m responsible.”
April 2006 – Listen More, Speak Less
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