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Guy Harris
Conflict Resolution
Specialist
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The Problem |
The Cause |
The Solution |
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Low productivity
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Low service quality
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High turnover
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High stress
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Poor morale
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Unresolved conflict |
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Lack of communication |
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Persistent misunderstandings |
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As much as 65% of performance problems result from strained
relationships between employees.
Up to 42% of a manager's time is spent resolving conflicts.1
1From Managing Differences
by Daniel Dana, Ph.D
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conflict resolution, leadership
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